When an older adult falls and can’t get up, responses from emergency medical teams are a vital and sometimes life-saving resource. Those so-called “lift-assist” calls are often the first point of contact for a patient in need of care—sometimes that care need is more than simply helping them back in bed or in their chair. The decisions made about how to treat patients on the scene, what questions to ask, and how much intervention is required takes skill and good judgment.
ImproveDx Blog
Enabled by technology, we live in an increasingly self-serve society. Instead of standing in line to see the bank teller, we find the nearest ATM. We use the internet to book our own airline and theater tickets and tap our credit card to pay for the gas we pump. The trend extends to health care as well, including self-serve transactions like paying bills online and using a kiosk to check-in before seeing the doctor, reviewing lab results on a patient portal, participating in patient-led disease communities, and searching online for health information and advice.
Although awareness of diagnostic error has been growing for more than 20 years, and ways to avoid errors and patient harm have emerged from research and experience, hospitals have been slow to address the problem. Many say they simply don’t know where to start. Most have not yet taken action to improve diagnosis, resulting in a notable gap between the promise and rewards of knowledge-based improvement.
The National Steering Committee (NSC) for Patient Safety has released a National Action Plan intended to provide health systems with renewed momentum and clearer direction for eliminating preventable medical harm. Safer Together: A National Action Plan to Advance Patient Safety draws from evidence-based practices, widely known and effective interventions, exemplar case examples, and newer innovations.
With each major anniversary of the Institute of Medicine's To Err Is Human,1 the patient safety community reflects on its progress and future prospects.
The Agency for Healthcare Research and Quality (AHRQ), one of the federal agencies supporting the Coalition to Improve Diagnosis, is spearheading three initiatives focused on improving diagnostic quality and safety.